Hotel Consulting

Overnight Guest Experience Assessment

I first experience your property as a guest - from booking online to checking out.
Then, I deliver high-impact insights that improve guest satisfaction and drive measurable RevPAR growth.

My Hotel Consultant Services:

Online & Booking Experience

Digital Brand Impression: Assessment of website clarity, messaging, and visual impact
Reservation User Flow: Evaluation of booking ease, navigation, and friction points
Pre-Arrival Communication: Review of pre-arrival communications and confirmation processes
Guest Review Analysis: Identification or recurring themes, strengths, and area of opportunity

On-Site Guest Journey

Arrival & First Impressions: Audit of signage, directions, curb appeal, and lobby atmosphere
Front Desk Experience: Analysis of check-in/out clarity, efficiency, and welcoming tone
Hospitality Standards:
Appraisal of staff friendliness, professionalism, and attentiveness
Wayfinding & Navigation: Mapping of guest flow and ease of movement throughout the property

Guestrooms & Common Areas

Design & Comfort: Review of decor, layout, and overall ambience
Room Essentials: Inspection of bedding, amenities, and sleep support
Atmosphere and Brand: Evaluation of sensory elements (lighting, acoustics, scent) and brand cues
Property Care: Examination of cleanliness and maintenance standards

Culinary, Retail & Wellness

Dining Experience: Audit of breakfast quality, variety, and service flow (if applicable)
Retail Potential: Identification of ancillary revenue streams and merchandising opportunities
Wellness Integration:
Strategic recommendations for health-focused enhancements

How You Benefit

Strong Return on Investment

My insights prioritize revenue growth while maintaining lean operational costs. As a result, every refinement delivers trackable returns and improved flow-through.

Actionable Strategies

You receive a clear roadmap covering the guest journey, digital presence, and property design. By focusing on high-margin amenities, your property delivers a distinguished experience that guests value.

Personalized Approach

I conduct a deep-dive analysis of your property’s market positioning and operational flow, delivering tailored recommendations that increase ADR while aligning with ownership’s vision.

Wellness-Driven Enhancements

Given the growing demand for health-conscious travel, my recommendations ensure a property stands out in a crowded market - cultivating stays that drive guest loyalty and repeat business.

My Professional Background

Hotel Operations & Hospitality Experience

Multidisciplinary Experience:  Hands-on hotel experience across front office, guest services, F&B, retail, as well as cruiseline hotel operations, and flight attendant service
Accommodation Advisor:  Inspected 125+ hotels, motels, inns, and B&Bs for British Columbia’s tourism authority
Hotel & Seminar Liaison:  Coordinated logistics with 15 hotel brands for dozens of professional development seminars across multiple cities
Global Perspective: Stayed in 200+ hotels, motels, inns, ryokans, and B&Bs, and toured many more across six continents

Business, Design, & Brand Strategy

Business Operations: Co-founded a travel retail store in one of Canada's largest shopping centres managing customer relations, procurement, marketing, design, HR, and e-commerce
Commercial Interior Design: Diploma in interior design with experience styling commercial spaces
Brand & Product Development: Co-founded a travel accessories brand, contributing to product design, branding, and packaging text
Strategic Brand Growth: Collaborated on a brand refresh, website copy, and marketing strategy for a legacy travel brand

Wellness, Communications, & Cultural Perspective

Wellness Expertise: Registered Holistic Nutritionist with specialized training in sleep and health coaching
Wellness Market Insight: Visited dozens of spas and experienced diverse wellness modalities across a wide range of settings
Professional Communications: Contributed to various publications on accommodation, travel, and wellness, developed travel and employee resources, and authored a pocket guide
Cross-Cultural Expertise: Degrees in Japanese Studies and Education, lived in Japan and Guatemala

My Approach

1. Discovery

My hotel consultant services begin with a discovery call to understand your operational and financial goals. Then, together we explore whether it's the right fit.

2. Implementation

If we feel it's a good fit, I collaborate with you and your team to deliver refinements that elevate the guest experience and drive profitable growth.